DRAG

Privacy Policy

Privacy Policy – Duna Atacama

At Duna Atacama Travel and Tourism Agency, we are committed to protecting your privacy and providing full transparency about how we handle your personal data when you visit or interact with our website: https://dunaatacama.com

Who We Are

Company Name: Duna Atacama Travel and Tourism Agency
Email: agencia.dunaatacama@gmail.com
Address: Caracoles 259E, San Pedro de Atacama, Antofagasta Region, Chile
Phone: +56(9)9084 8881
Website Purpose: Informative and commercial

What Personal Data We Collect & Why

Comments
When visitors leave comments, we collect:
The data entered in the comment form
Visitor’s IP address
Browser user agent string

This helps us detect and prevent spam.

Media
If you upload images to our website, please avoid including EXIF GPS location data, as this data can be extracted by other users.

Cookies
We use cookies to improve user experience:

Comment cookies: If you leave a comment, you can opt to save your name, email, and website in cookies for your convenience. These cookies last one year.

Login cookies: If you log in, we create cookies to store login info and screen preferences. Login cookies last 2 days, screen preference cookies last 1 year. Selecting “Remember Me” will extend your login session to 2 weeks.

Post-editing cookies: When editing or publishing an article, a cookie storing the post ID will be saved for 1 day.

Embedded Content
Some pages may include embedded content (e.g., videos, articles) from third-party sites. These behave the same way as if you visited those external sites and may track your interaction, especially if you’re logged in on that site.

How Long We Retain Your Data

Comments: Retained indefinitely, including metadata, for better moderation and automatic approval.

User Accounts: If you register, we store the information you provide in your profile. You can view, edit, or delete your data anytime (except username). Admins can also edit this data.

Your Data Rights

If you have an account or have left comments, you can:

Request a copy of your personal data

Request deletion of your data

This excludes any data we are required to keep for legal, administrative, or security purposes.

Where Your Data Is Sent

All visitor comments may be analyzed by an automated spam detection system.

Cancellation Policy and Other Conditions

Schedule Flexibility

Tour times may slightly change based on group size or seasonal conditions. All updates will be communicated in advance.

Cancellation Terms

100% Refund: Cancel up to 4 hours before the tour departure for a full refund. For morning tours, cancellation must be made before our office closes at 9:00 PM.

No Refund: Cancellations made less than 4 hours before departure or after office hours are non-refundable.

Exceptions: Only medical emergencies, supported by valid documentation, may be considered for refund exceptions.

Card Payments: All card payment refunds will have a 3.5% transaction fee deducted as per the payment processor’s policy.

Get in Touch

Have questions?
Visit or contact us at:
Address: Caracoles 259E, San Pedro de Atacama
Social: Facebook | Instagram | Tripadvisor
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